Privacy policy

Ivory · Ivory Physiotherapy and Ivory Dental Clinic · Last updated 11 November 2026

Ivory is the clinic management app used by the staff of Ivory Physiotherapy and Ivory Dental Clinic to run appointments, patient records, billing and follow-ups. Only clinic staff with an account can sign in. The one public part is the online booking page described below.

Information we keep

Patient details the clinic records for care and administration: name, contact numbers, appointments, treatment packages, invoices and payments, notes, and documents such as reports, scans, prescriptions and letters that patients share with the clinic.

How we use it

Only to provide care to patients and to run the clinic: booking and reminders, records, billing and follow-up calls. We do not sell patient information or use it for advertising.

Who can see it

Clinic staff, limited by their role in the app. Information is shared outside the clinic only when needed to provide care or when the law requires it.

Online booking

On the online booking page (/booknow) you can book a physiotherapy appointment. We ask for your name, mobile number and the area of pain, and record the time you choose. The clinic uses these only to book your visit and to call you to confirm it. If your number is already on file, the booking is added to that record. The page uses Cloudflare's robot check to keep out automated bookings. A personal booking link from the clinic lets you book with your own doctor; it shows only free times, never other patients' bookings, and stops working on the date shown.

Google Drive

Patient documents uploaded in the app are stored in the clinic's own Google Drive account. The app asks Google only for permission to create and open the files it uploads itself (the drive.file permission); it cannot see or change anything else in that Drive or in any other Google account. Files are never shared publicly. The app's use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

Security and retention

Data is kept on the clinic's servers and in its Google Drive, reached over encrypted connections, and kept for as long as the clinic needs it for patient care and its legal obligations.

Your choices

Patients can ask the clinic to see, correct or remove their information, subject to medical record-keeping rules.

Contact

Ivory Physiotherapy · [email protected]